Incidents reported on status page for Galnod https://status.galnod.com/ https://d1lppblt9t2x15.cloudfront.net/logos/a11de17395eee23161ecd603c1846667.png https://status.galnod.com/ en https://status.galnod.com/incident/553070 Tue, 29 Apr 2025 20:04:00 -0000 https://status.galnod.com/incident/553070#ea5fae078a43e2672cf2dc10a205049f0420761428ea3edb2d87b380a22c25bd We’re pleased to report that power has been restored and our datacenter is now operating on the national grid once again. All systems continue to function normally, and our infrastructure remains stable. However, our primary telecom provider, Telefónica, has indicated that residual network disruptions may persist in some areas over the coming days as full services are gradually restored nationwide. While internal operations are unaffected, some external connectivity issues may still occur intermittently. As a precaution, we will keep this incident open for a few more days to provide any relevant updates and to ensure complete resolution of all potential downstream effects. Thank you once again for your patience and understanding throughout this incident. https://status.galnod.com/incident/553070 Mon, 28 Apr 2025 19:40:00 -0000 https://status.galnod.com/incident/553070#1c547a9d3d782c6ddad16e6dd3fd324e7d76698f9d89f577b94ea3e37e68c6b3 Due to a nationwide power outage, our primary telecom provider, Telefónica, has informed us that network services may experience instability until full power is restored across the country. Please note that our datacenter remains fully operational, running on backup biodiesel generators, with all internal systems functioning normally. However, external connectivity could be intermittently affected due to broader telecom network issues. We are actively monitoring the situation and will keep you informed of any significant changes. Thank you for your understanding and continued trust. https://status.galnod.com/incident/553070 Mon, 28 Apr 2025 11:27:00 -0000 https://status.galnod.com/incident/553070#9e3afc5d5a445e9c7ea543440d355a1e5cdf2f88bbef4175a8ce336a8f6ee8e2 Due to a widespread power outage currently affecting major cities across the country, our datacenter has switched to emergency power supplied by on-site biodiesel generators. **Current Status:** - **Primary Power Source:** Unavailable (national grid outage) - **Backup Power Source:** Biodiesel generators are fully operational, maintaining all critical services without interruption. - **Fuel Supply:** Stable. We have sufficient biodiesel reserves and reliable resupply options. There are no immediate concerns regarding fuel availability. **Impact on Services:** - All datacenter operations, including cooling, network infrastructure, and security systems, are functioning normally. - No service disruptions have been reported. **Next Steps:** - We are continuously monitoring generator performance and fuel levels. - We are coordinating with suppliers to ensure uninterrupted fuel supply if the outage continues. - We will provide updates should there be any significant changes to the situation. We appreciate your continued trust and support. Please feel free to reach out to us if you have any questions. https://status.galnod.com/incident/535563 Thu, 27 Mar 2025 14:40:00 -0000 https://status.galnod.com/incident/535563#f8563b967848d8d184585e659eac93426eafc33b436eecc1d482e51feacc2d7b A misconfiguration on the mail servers, which did not pose a security threat, mistakenly led our external status monitoring to believe the service was degraded, even though it was operating smoothly as usual. https://status.galnod.com/incident/459478 Mon, 18 Nov 2024 11:00:00 -0000 https://status.galnod.com/incident/459478#a6b06aafc63c86fe92ccb59f07c438bdf9fa2af565d5a0bfb6c4adcd90a4c825 Maintenance completed https://status.galnod.com/incident/459478 Mon, 18 Nov 2024 08:15:00 -0000 https://status.galnod.com/incident/459478#b68c7ed68cda3862f40191db9c3008c5ab8a4cfeb8a64eb391905f319d7d6266 *Maintenance reported by GalNod Datacenter Facilities GmbH* --- This maintenance is essential for ensuring the continued reliability and security of our network infrastructure. **Maintenance Details:** - **Affected Services:** Computing units - **Purpose:** Routine system updates to enhance security. **Expected Impact:** During the maintenance window, there may be intermittent disruptions to cretian services While we anticipate minimal downtime, some users may experience brief interruptions. We have taken measures to minimize the impact on your operations We apologize for any inconvenience this may cause and appreciate your understanding as we work to enhance the performance and security of our infrastructure. Thank you for your cooperation. https://status.galnod.com/incident/460883 Thu, 14 Nov 2024 23:00:00 -0000 https://status.galnod.com/incident/460883#1ede4736eddfe35d6c545d8817d855e02c9a6d13ced1b7a1f6ce80f544fca048 Maintenance completed https://status.galnod.com/incident/460883 Wed, 13 Nov 2024 23:00:09 -0000 https://status.galnod.com/incident/460883#32979e76aacef616e9c0bd64285bde950e852524f2c39938019fa142ba7267be *Maintenance reported by Galnod Datacenter Facilities GmbH* --- We would like to inform our customers that from November 14th to 15th, Huelva has been placed under a weather warning by the AEMET (Agencia Estatal de Meteorología) due to the arrival of a DANA (isolated depression at high levels), bringing heavy rainfall and severe weather conditions, including flooding risks. These weather conditions may lead to partial or complete flooding of our data center located in the region. As a precautionary measure, we are in the process of migrating critical services to alternative data centers in other countries to minimize potential disruption. However, we strongly advise all customers to back up their data to ensure safety and continuity. We are closely monitoring the situation and will provide updates if the situation escalates. Your data’s security and availability remain our top priority, and we are taking all necessary steps to ensure minimal impact. We appreciate your understanding and cooperation during this time. If you have any concerns or require assistance, please contact our support team. Stay safe, and thank you for your continued trust in our services. https://status.galnod.com/incident/446318 Fri, 18 Oct 2024 07:21:00 -0000 https://status.galnod.com/incident/446318#430f3593e34122040d9eaf0e075105d655e94b5bd8fe3fc67355ce36ab1db52c This incident has been resolved. https://status.galnod.com/incident/446318 Thu, 17 Oct 2024 20:08:00 -0000 https://status.galnod.com/incident/446318#f44e3196908e246c10b5cbdb811b8a5807b55a4df0dbcb6d2fa7f8acd4c36341 We have migrated the DDoS protection on the affected services, and we are now working in rerouting the traffic progressively to the datacenter. https://status.galnod.com/incident/446318 Thu, 17 Oct 2024 18:24:00 -0000 https://status.galnod.com/incident/446318#e0984dc641d8742319d742c69bdc4ad01c1c0c44b24edea63264f1e7be2f779f We can now completely acknowledge that affected services are dedicated game server nodes and website oriented dedicated servers for non-essential services. https://status.galnod.com/incident/446318 Thu, 17 Oct 2024 18:20:00 -0000 https://status.galnod.com/incident/446318#77a2dabd813e4c4d576f805b3b65db48a49d4b440f4ff9b0694498c561272b5d At this time, we can confirm that there has not been downtime for essential infrastructure for any of our clients on this datacenter, as the system performed automatic actions to prevent this. https://status.galnod.com/incident/446318 Thu, 17 Oct 2024 17:25:00 -0000 https://status.galnod.com/incident/446318#9b460da0ff2d466edfae343911c48c4db366ac1a28308730f50ea56e9ec91e16 We can now confirm that most traffic is getting redirected through our other datacenters. We are still working to migrate the attack. https://status.galnod.com/incident/446318 Thu, 17 Oct 2024 17:13:00 -0000 https://status.galnod.com/incident/446318#732a95021e3e0d2b131db5858dfd16c14a3531c19c95d241266480273c5b8618 Traffic at the affected locations is currently being migrated as a temporary measure. https://status.galnod.com/incident/446318 Thu, 17 Oct 2024 17:00:00 -0000 https://status.galnod.com/incident/446318#09d7336ce6bcb93bc73ac7b4d561928bce5616742efbbcf949d89f51a7cedf6c At this time, we have identified the root cause of the incident being a DDoS attack situated in the south of Europe. As a result, some services might be inaccessible from there until this is migrated. We are working on migrating this as soon as possible. https://status.galnod.com/incident/446318 Thu, 17 Oct 2024 16:19:00 -0000 https://status.galnod.com/incident/446318#6b9dd7f86881acb9333571b87584051eaddc64b4c61da3617e31791f0e1aa32c We have received reports that traffic incoming from Spain, France, Portugal is unable to access some part of the infrastructure. We are investigating this issue. https://status.galnod.com/incident/438813 Wed, 09 Oct 2024 19:21:00 -0000 https://status.galnod.com/incident/438813#fc114cff532c718c0538b0a1cd97ae6dd906cb69703248e0e96fb5aa432d9e5b Resolved. https://status.galnod.com/incident/441801 Wed, 09 Oct 2024 16:30:45 -0000 https://status.galnod.com/incident/441801#5b9d6b1e34866e4397629ba82207162df63a9dc4ddb90a6a1b81c5f07b74aedd Maintenance completed https://status.galnod.com/incident/441801 Wed, 09 Oct 2024 16:30:45 -0000 https://status.galnod.com/incident/441801#5b9d6b1e34866e4397629ba82207162df63a9dc4ddb90a6a1b81c5f07b74aedd Maintenance completed https://status.galnod.com/incident/441801 Wed, 09 Oct 2024 12:46:45 -0000 https://status.galnod.com/incident/441801#2af1ae469b86c12a111137d95c0e159c989daa6ad3db5722f4ded5e71e4d8745 Maintenance reported by Galnod Telecom --------------------------------- https://status.galnod.com/incident/441801 Wed, 09 Oct 2024 12:46:45 -0000 https://status.galnod.com/incident/441801#2af1ae469b86c12a111137d95c0e159c989daa6ad3db5722f4ded5e71e4d8745 Maintenance reported by Galnod Telecom --------------------------------- https://status.galnod.com/incident/438958 Tue, 08 Oct 2024 11:00:23 -0000 https://status.galnod.com/incident/438958#5ac1cde4d61ae7bc722839c540f92224be02f11de775f07f8b183d29629ca813 Maintenance completed https://status.galnod.com/incident/438958 Tue, 08 Oct 2024 06:40:43 -0000 https://status.galnod.com/incident/438958#13126656c6682a725c7fffbc85a598f7e01b15eb00e814e52ba07fccdb48403c *Maintenance reported by Galnod Datacenter Facilities GmbH* --- This maintenance is essential for ensuring the continued reliability and security of our network infrastructure. **Maintenance Details:** - **Affected Services:** Computing units - **Purpose:** Routine system updates to enhance security. **Expected Impact:** During the maintenance window, there may be intermittent disruptions to cretian services While we anticipate minimal downtime, some users may experience brief interruptions. We have taken measures to minimize the impact on your operations We apologize for any inconvenience this may cause and appreciate your understanding as we work to enhance the performance and security of our infrastructure. Thank you for your cooperation. https://status.galnod.com/incident/438813 Thu, 03 Oct 2024 13:59:00 -0000 https://status.galnod.com/incident/438813#f508b2bcb2972a584c5da2f7d238d27aa5f2de9d6ae047fee0e6acf398991401 We have observed increased latency at our Salt Lake City location, attributed to changes implemented by Path Networks on their end. https://status.galnod.com/incident/400692 Fri, 19 Jul 2024 10:03:00 -0000 https://status.galnod.com/incident/400692#73b334d891e916e33704f6dc50d1f5fcd627fa45f26b1acea57019f7f0804293 High temperatures have led to system failure in some nodes of the datacenters. https://status.galnod.com/incident/400692 Fri, 19 Jul 2024 10:03:00 -0000 https://status.galnod.com/incident/400692#73b334d891e916e33704f6dc50d1f5fcd627fa45f26b1acea57019f7f0804293 High temperatures have led to system failure in some nodes of the datacenters. https://status.galnod.com/incident/400692 Fri, 19 Jul 2024 10:03:00 -0000 https://status.galnod.com/incident/400692#73b334d891e916e33704f6dc50d1f5fcd627fa45f26b1acea57019f7f0804293 High temperatures have led to system failure in some nodes of the datacenters. https://status.galnod.com/incident/393605 Thu, 04 Jul 2024 20:55:00 -0000 https://status.galnod.com/incident/393605#f403e0747691b5af7e82af8c0510bd49b0d65c936aafb588f5636849afca9c2b Maintenance completed https://status.galnod.com/incident/393605 Thu, 04 Jul 2024 20:25:00 -0000 https://status.galnod.com/incident/393605#4563138f80943f0f26656a2f3ec0e7a7257d6668fbb782a8d407af3bdd08ed18 Maintenance reported by Galnod Telecom --------------------------------- This maintenance is essential to ensure the continued reliability and security of our mail services. Maintenance Details: Affected Services: Mail Services Purpose: Upgrading our mail servers to enhance performance and security. Expected Impact: During the maintenance window, there will be a temporary interruption of mail services. While we anticipate minimal downtime, some users may experience brief disruptions in sending and receiving emails. We have implemented measures to minimize any impact on your operations. Preventive Measures: To mitigate potential disruptions, we recommend taking the following preventive measures: Save any important emails or attachments regularly. Plan critical communications around the maintenance window. Contact our support team if you have specific concerns or questions. Contingency Plans: In the unlikely event of unexpected issues during the maintenance, we have contingency plans in place to restore mail services swiftly and minimize downtime. Our technical team will be actively monitoring the situation to address any issues promptly. We apologize for any inconvenience this may cause and appreciate your understanding as we work to maintain the reliability of our mail services. Thank you for your cooperation. https://status.galnod.com/incident/390693 Tue, 02 Jul 2024 16:49:00 -0000 https://status.galnod.com/incident/390693#38b80815f832b84f5e07c877b451a00c0858f7e830cad688e1e0730969d4e23c Resolved. https://status.galnod.com/incident/390693 Fri, 28 Jun 2024 10:49:00 -0000 https://status.galnod.com/incident/390693#70a26a2fd7938744f591d73b0ea84ee342fe3a22a8f4323985d94ab0548fa6ec We have successfully reduced the servers' temperature with a temporary solution. We are continuing to work on a permanent solution. https://status.galnod.com/incident/390693 Fri, 28 Jun 2024 04:32:00 -0000 https://status.galnod.com/incident/390693#f2f3b4590cdd7a7f961d08dace96795d0a197e7d1912f394d356c58570a41bb0 Several servers are exceeding critical temperature thresholds, reaching up to 30ºC, due to a malfunction in the ventilation system. We are actively working on a solution to resolve this issue. In the meantime, servers may need to be temporarily shut down to prevent permanent damage. https://status.galnod.com/incident/362930 Wed, 01 May 2024 00:55:00 -0000 https://status.galnod.com/incident/362930#c10def50d291632a8db6e94c4176136120d06ad473cceea9119c6c422f1498a4 Maintenance completed https://status.galnod.com/incident/362930 Wed, 01 May 2024 00:30:00 -0000 https://status.galnod.com/incident/362930#e07bc531082e217fd6532e34e87e536a61c8b80ae24889b45ca37e5ad0ab7840 *Maintenance reported by GalNod Datacenter Facilities GmbH* --- This maintenance is essential for ensuring the continued reliability and security of our network infrastructure. **Maintenance Details:** - **Affected Services:** Computing units - **Purpose:** Routine system updates to enhance security. **Expected Impact:** During the maintenance window, there may be intermittent disruptions to cretian services While we anticipate minimal downtime, some users may experience brief interruptions. We have taken measures to minimize the impact on your operations We apologize for any inconvenience this may cause and appreciate your understanding as we work to enhance the performance and security of our infrastructure. Thank you for your cooperation. https://status.galnod.com/incident/317294 Mon, 05 Feb 2024 13:30:00 -0000 https://status.galnod.com/incident/317294#f11e9e387b4289453f2d657f230bf754c37f321b567f6aa7e57176d27e8e9070 Maintenance completed https://status.galnod.com/incident/317294 Mon, 05 Feb 2024 08:05:00 -0000 https://status.galnod.com/incident/317294#845842b0f62277463f4d8a27f5322949bc4e6946644023a4f93fd2ed821a3a20 _Maintenance reported by GalNod Datacenter Facilities GmbH_ ---------- **Maintenance Warning: Middle Life Check on Servers** GalNod Datacenter Facilities GmbH will be conducting a Middle Life Check on our servers to ensure continued reliability and security. Please review the maintenance details below: **Maintenance Details:** - **Affected Services:** Server Operations, Data Storage - **Purpose:** Routine check to optimize server performance and enhance security measures. **Expected Impact:** During the maintenance window, some servers may experience brief interruptions. Anticipated downtime is less than 30 minutes per server. We have implemented measures to minimize any impact on your operations. **Preventive Measures:** To mitigate potential disruptions, we recommend the following: - Save your work and log out of the system before the maintenance window. - Plan critical activities around the scheduled maintenance time. - Contact our support team if you have specific concerns or questions. **Contingency Plans:** Our team has comprehensive contingency plans in place to address any unexpected issues promptly. We will closely monitor the process to ensure a smooth and efficient resolution. **Client Notification:** We want to reassure you that all affected clients have been duly informed of this maintenance activity. We apologize for any inconvenience this may cause and appreciate your understanding as we work to optimize the performance and security of our servers. Thank you for your cooperation. https://status.galnod.com/incident/315880 Wed, 24 Jan 2024 10:00:00 -0000 https://status.galnod.com/incident/315880#a30d969eb39eca3d243dfea056b23fcc35fc733cde6bc2a6c02269f936cf4981 Maintenance completed https://status.galnod.com/incident/315880 Wed, 24 Jan 2024 08:00:00 -0000 https://status.galnod.com/incident/315880#e69e13d84ca76238af665bd1c2dc044f639824ee3f9876a90e9c85cbb4e70279 *Maintenance reported by GalNod Datacenter Facilities GmbH* --- This maintenance is essential for ensuring the continued reliability and security of our network infrastructure. **Maintenance Details:** - **Affected Services:** Internet Connectivity, Network Services - **Purpose:** Routine maintenance to enhance network performance and security. **Expected Impact:** During the maintenance window, there may be intermittent disruptions to internet connectivity and network services. While we anticipate minimal downtime, some users may experience brief interruptions. We have taken measures to minimize the impact on your operations. **Preventive Measures:** To reduce the impact on your operations, we recommend taking the following preventive measures: - Save your work regularly. - Plan critical activities around the maintenance window. - Contact our support team if you have specific concerns or questions. **Contingency Plans:** In the event of unexpected issues during the maintenance, we have contingency plans in place to ensure a swift resolution. Our team will be closely monitoring the process to address any issues promptly. We apologize for any inconvenience this may cause and appreciate your understanding as we work to enhance the performance and security of our network infrastructure. Thank you for your cooperation. https://status.galnod.com/incident/313988 Fri, 19 Jan 2024 10:30:00 -0000 https://status.galnod.com/incident/313988#819a0c3361f574a89112fdab0f3fd0d61a53bf8f8a2d471006ae0d61fbaa2723 Maintenance completed https://status.galnod.com/incident/313988 Fri, 19 Jan 2024 08:00:00 -0000 https://status.galnod.com/incident/313988#2a6fd4da67ae199537b549c2b16509cd8bedce07204294ce3ced2df2b648031b *Maintenance reported by GalNod Datacenter Facilities GmbH* --- An upcoming planned maintenance activity that is crucial for the continuous and optimal performance of our data center's cooling systems. **Maintenance Details:** - **Affected Services:** Temperature Control Systems - **Purpose:** Routine maintenance to ensure the efficiency and reliability of our cooling infrastructure. **Expected Impact:** During the maintenance window, there may be a temporary impact on temperature control within the data center. While we have implemented redundancies and backup cooling systems, there might be a slight variation in temperature during the maintenance period. We assure you that this activity is necessary to maintain the integrity of our cooling infrastructure and prevent potential issues in the future. **Preventive Measures:** To mitigate any potential impact on your equipment, we recommend taking the following preventive measures: - Ensure your servers and IT equipment have adequate cooling and ventilation. - Consider temporarily reducing non-essential operations during the maintenance window. - Contact our support team if you have specific concerns or questions. **Contingency Plans:** While we do not anticipate any significant disruptions, our team will be prepared to address any unforeseen issues promptly. We appreciate your understanding and cooperation as we work to maintain the reliability and efficiency of our cooling systems. We apologize for any inconvenience this may cause and remain committed to providing a stable and secure environment for your operations. Thank you for your cooperation. https://status.galnod.com/incident/296384 Wed, 13 Dec 2023 22:59:00 -0000 https://status.galnod.com/incident/296384#d53d448574c94782cacb7af1fa63d98f832a0770f305834f56c19491e0c4ad68 Maintenance completed https://status.galnod.com/incident/296384 Wed, 13 Dec 2023 17:30:00 -0000 https://status.galnod.com/incident/296384#eb0cf39a6c50a1d5056435d057716d1b6efed56302cb4facf7a8c2fdc1d4653e *Maintenance reported by GalNod, S.L.* --- Maintenance Details: Purpose: Routine maintenance to enhance email service performance and security. Expected Impact: During the maintenance window, there may be intermittent disruptions to email services. While we anticipate minimal downtime, some users may experience brief delays in sending or receiving emails. We have implemented measures to expedite the process and minimize inconvenience. Preventive Measures: To reduce the impact on your email communications, we recommend taking the following preventive measures: Inform your team members and colleagues about the scheduled maintenance. Plan critical email activities around the maintenance window. Use alternative communication channels if immediate email response is essential during the maintenance period. Contingency Plans: In the event of unexpected issues during the maintenance, we have contingency plans in place to ensure a swift resolution. Our technical team will be actively monitoring the process to address any email service issues promptly. We apologize for any inconvenience this may cause and appreciate your understanding as we work to enhance the performance and security of our email services. Thank you for your cooperation. https://status.galnod.com/incident/295954 Mon, 11 Dec 2023 11:30:00 -0000 https://status.galnod.com/incident/295954#4b26e92fd1173f5ec7208bb5d6413077130a6e6d1834dbac75e06a2f572bf83a Maintenance completed https://status.galnod.com/incident/295954 Mon, 11 Dec 2023 07:30:00 -0000 https://status.galnod.com/incident/295954#22bff5c0d3a52f115602c4abf0c436ac97589b136d8a4d4fe80422f3821ca694 *Maintenance reported by GalNod Datacenter Facilities GmbH* --- An upcoming planned maintenance activity that is crucial for the continuous and optimal performance of our data center's cooling systems. **Maintenance Details:** - **Affected Services:** Temperature Control Systems - **Purpose:** Routine maintenance to ensure the efficiency and reliability of our cooling infrastructure. **Expected Impact:** During the maintenance window, there may be a temporary impact on temperature control within the data center. While we have implemented redundancies and backup cooling systems, there might be a slight variation in temperature during the maintenance period. We assure you that this activity is necessary to maintain the integrity of our cooling infrastructure and prevent potential issues in the future. **Preventive Measures:** To mitigate any potential impact on your equipment, we recommend taking the following preventive measures: - Ensure your servers and IT equipment have adequate cooling and ventilation. - Consider temporarily reducing non-essential operations during the maintenance window. - Contact our support team if you have specific concerns or questions. **Contingency Plans:** While we do not anticipate any significant disruptions, our team will be prepared to address any unforeseen issues promptly. We appreciate your understanding and cooperation as we work to maintain the reliability and efficiency of our cooling systems. We apologize for any inconvenience this may cause and remain committed to providing a stable and secure environment for your operations. Thank you for your cooperation. https://status.galnod.com/incident/295078 Sat, 02 Dec 2023 22:50:00 -0000 https://status.galnod.com/incident/295078#965cd76358ae99e3375e9cb3885818ec25fd8b43723d8f30753a868c1c2c59a7 Maintenance completed https://status.galnod.com/incident/295078 Sat, 02 Dec 2023 22:50:00 -0000 https://status.galnod.com/incident/295078#965cd76358ae99e3375e9cb3885818ec25fd8b43723d8f30753a868c1c2c59a7 Maintenance completed https://status.galnod.com/incident/295078 Sat, 02 Dec 2023 13:00:00 -0000 https://status.galnod.com/incident/295078#cafac379f4055c48b9621ec7f9dabd224ef4323e5b7eb53c3d2faf174120842d Mailing services in the US might be forwarded in to a European mail server. Servers may not accept network requests in our US datacenters. https://status.galnod.com/incident/295078 Sat, 02 Dec 2023 13:00:00 -0000 https://status.galnod.com/incident/295078#cafac379f4055c48b9621ec7f9dabd224ef4323e5b7eb53c3d2faf174120842d Mailing services in the US might be forwarded in to a European mail server. Servers may not accept network requests in our US datacenters.